Making a complaint to the Australian Financial Complaints Authority can be complicated. We’ve put together some tools and resources to help get you started.
AFCA Complaint Navigator
Not sure what or who you can complain about to the Australian Financial Complaints Authority (AFCA)? Use our complaint navigator tool to work out your options.
Look up a financial adviser or company
If you want to make a complaint to AFCA about a financial adviser, you have to lodge your complaint against the company that actually authorised that adviser. Sometimes it can be hard to work out who the right company is. This tool can help.
Use the lookup tool.